The only exception: if you do not return your Home Try-On, or if returned frames are damaged, we will need to charge the card on file the full price for each outstanding or damaged frame.
The charge is .50 per acetate frame and 0.50 per titanium frame.
You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).
Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to To check on the status of an order, sign into your account on using the email address and password you used during checkout.
one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. The majority of our styles are available to try on at home!
Shipping is always free, so don’t worry about getting charged extra for the separate orders! Select "Available for Home Try-On" at the top of the Eyeglasses and Sunglasses pages to browse the available frames.
Warby Parker stores and showrooms carry our complete line of eyeglasses and sunglasses, but if you are looking for a specific style, it’s always best to call us at 888.492.7297 before visiting. ET.)All of our locations have opticians available to perform adjustments on your Warby Parker frames.
If you find a frame you love and it’s not available to try on at home, you can always take advantage of our free 30-day return or exchange policy, or chat with a personal stylist Monday–Friday, 9 a.m.–5 p.m. We require your credit or debit card information for security purposes, but rest assured that the Home Try-On program is a totally free five-day trial.You may add these lenses to your order at checkout or we will follow up with you if they’re recommended. We cannot fill this prescription because the cylinder (CYL) value is stronger than -10.00.We can fulfill progressive lens prescriptions with ADD powers between 0.75 and 3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and 6.00.We can fill prescriptions with a sphere (SPH) value between -18.00 and 6.00.High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00.You may add these lenses to your order at checkout or we will follow up with you if they’re recommended. We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.